AutonAI is designed to help Australian care-provider teams using ShiftCare streamline their operations, review timesheets with confidence, and prepare accurate payroll exports. This article outlines the main ways AutonAI supports care-provider teams, especially those integrating ShiftCare and Xero Payroll, to ensure reliable and efficient workflows.

Key Support Areas for ShiftCare Teams

• Operational Workflow Support: AutonAI connects with your ShiftCare workspace to monitor activity, automate checks, and provide practical tools that keep your operations running smoothly.

• Timesheet Review: Quickly identify missing clock-ins, unapproved shifts, and other exceptions. AutonAI highlights issues for review and can send notifications to carers when action is needed.

• Payroll-Ready Exports: AutonAI applies your configured SCHADS rules, consolidates shift data, and prepares mapped hours and allowances for Xero Payroll. This reduces manual handling and helps prevent errors.

• Operational Insights & Reporting: Access clear dashboards and reports that show shift delivery, approval rates, client invoicing, and more. These insights help you spot trends and address gaps early.

How AutonAI Enhances Your ShiftCare Experience

• Automated Checks: AutonAI watches for missed clock-ins, incomplete forms, and setup gaps (like missing client funding). It can automatically notify staff or suggest actions to resolve issues.

• Exception Handling: Anything unclear or incomplete stays visible for review, so nothing moves forward until it’s resolved. This helps ensure payroll and reporting accuracy.

• Seamless Payroll Flow: Keep rostering and approving timesheets in ShiftCare. AutonAI applies SCHADS rules, you review the results, and then mapped data moves directly to Xero Payroll.

• Special Shift Handling: AutonAI recognises and separates sleepover and active overnight hours, applies overtime and loading rules, and manages broken shifts according to your configuration.

What Success Looks Like

• All shifts are reviewed and exceptions are addressed before payroll export.

• Payroll exports are ready for Xero with mapped hours, allowances, and SCHADS rule application.

• Operational reports are up-to-date, helping you make informed decisions.

Common Errors and Next Steps

• Missing or incomplete data: If required shift or worker information is missing, AutonAI will flag it for your review. Complete any missing details in ShiftCare before proceeding.

• Integration issues: If ShiftCare or Xero connections are disrupted, follow the troubleshooting steps in the help centre or contact AutonAI support for assistance.

• Payroll discrepancies: If you notice unexpected results in payroll exports, review flagged exceptions in AutonAI and confirm your SCHADS rule configurations. Contact support if you’re unsure how to resolve an issue.

Where to Find More Help

• Use the help centre categories for step-by-step guides on setup, connecting ShiftCare, reviewing timesheets, and exporting to payroll.

• Contact AutonAI support if you encounter issues that could affect payroll or require account-level investigation.

AutonAI is here to help your team find issues early, review exceptions efficiently, and run reliable payroll workflows with ShiftCare and Xero. For further assistance, always reach out to AutonAI support.